You can also consult our General Terms and Conditions of Use
Customer: Any individual or entity that visits the Gogenko.com website, which is the subject of these privacy policies.
Benefits and Services : Gogenko.com provides customers with content that consists of all the information present on the site, including text – images – videos.
Customer Information: Hereinafter referred to as “Information”, which is all personal data that may be held by Gogenko.com for the management of your account, customer relationship management and for analysis and statistical purposes.
User : Internet user connecting to and using the Gogenko.com website.
Personal information: “Information that allows, in any form, directly or indirectly, the identification of the natural or legal persons to whom it applies.”
The terms “personal data”, “data subject”, “sub-processor” and “sensitive data” have the meaning defined by the General Data Protection Regulation (GDPR: No. 2016-679).
1. Presentation of the Gogenko.com website
Owner: Gogenko.com Travels & Events Inc. headquartered in Montreal, QC, Canada and operating the Gogenko.com site.
To contact the person responsible for the publication: write to [email protected]
Hosting : Ligne Web Services, Paris, France.
Content Delivery Network (CDN): Cloudflare.
Hosting of our backups: Ligne Web Services, Paris, France (and) Google Cloud, USA (and) Gogenko.com, Montreal, QC, Canada.
Data Protection Officer: write to [email protected]
2. Contractual limitations on technical data
Gogenko.com, wishing to meet the most rigorous requirements as to the countries in which the site is accessible, is also hosted by an EU-based provider in accordance with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679). The objective is to provide a service that ensures the best accessibility rate. The host ensures the continuity of its service 24 hours a day, every day of the year. Nevertheless, it reserves the right to interrupt the hosting service for the shortest possible period of time, in particular for maintenance purposes, to improve its infrastructures, in the event of a failure of its infrastructures or if the Services generate traffic deemed abnormal.
Gogenko.com and the host(s) cannot be held responsible for any malfunctioning of the Internet, telephone lines or computer and telephone equipment, particularly due to network congestion preventing access to the server.
3. Personal data management
The Customer may refer to the regulations concerning the law on the protection of personal information in the private sector, P-39.1, of Quebec, Canada (all Users worldwide except residents of the European Union), as well as the General Data Protection Regulation of the European Union (RGPD: n° 2016-679) in the case of Users having their residence in the European Union. To standardize and simplify the management of personal data for all of its Users worldwide, Gogenko.com complies with the European regulation, which is considered the most advanced for the User.
4. Persons responsible for the collection of personal data
For Personal Data collected in the context of registering for the newsletter and/or creating the User’s personal account and browsing the Site, the person responsible for processing the Personal Data is: Gogenko.com Travels & Events Inc. with its head office in Montreal, QC, Canada. You can write to [email protected] or use our contact form.
As the controller of the data it collects, Gogenko.com Travels & Events Inc. undertakes to respect the legal provisions in force. In particular, it is the company’s responsibility to establish the purposes of its data processing, to provide its prospects and customers, from the collection of their consents, with complete information on the processing of their personal data and to maintain a processing register in accordance with the reality.
Whenever Gogenko.com Travels & Events Inc. processes Personal Data, it takes all reasonable steps to ensure that the Personal Data is accurate and relevant to the purposes for which the company processes it.
Gogenko.com uses the services of the following companies to help manage and organise the collection of personal data and its subsequent marketing dissemination, always in accordance with the RGPD: Mailchimp in the United States (subscriber management and newsletter dissemination with the activation of protection functions under the RGPD), GetSocial in Portugal, European Union (management of the user-initiated sharing buttons on our website)
5. Purpose of the data collected
Gogenko.com may process some or all of the following data:
To enable browsing on the Site and the management and traceability of the services provided to the user: connection and use data of the Site, institutions – articles – posts – etc. bookmarked, comments, etc.
To prevent and fight against computer fraud (spamming, hacking, etc.): computer equipment used for browsing, IP address, password for personal space (hashed and not readable by Gogenko.com Travels & Events Inc.).
To improve navigation on the Site: connection and usage data.
To conduct optional satisfaction surveys on Gogenko.com.
To conduct communication campaigns authorized by the User: name, surname, age, gender and/or non-gender, city, country, telephone number, e-mail address.
Gogenko.com Travels & Events Inc. does not market your personal data which are only used by necessity or for statistical and analysis purposes.
6. Right of access, rectification and opposition
In accordance with current Canadian and European regulations, Gogenko.com users have the following rights:
Right of access (Article 15 RGPD) and rectification (Article 16 RGPD), updating, completeness of Users’ data right of blocking or deletion of Users’ personal data (Article 17 RGPD), when they are inaccurate, incomplete, equivocal, outdated, or whose collection, use, communication or storage is prohibited.
Right to withdraw consent at any time (Article 13-2c GDPR).
Right to limit the processing of Users’ data (Article 18 GDPR).
Right to object to the processing of Users’ data (Article 21 RGPD).
Right to the portability of data provided by Users, where such data are subject to automated processing based on their consent or on a contract (Article 20 RGPD).
The right to determine what happens to the User’s data after their death and to decide to whom Gogenko.com should disclose (or not) that data to a third party previously identified by the user.
Once Gogenko.com becomes aware of a User’s death and in the absence of instructions from the User, Gogenko.com undertakes to destroy the User’s data, unless it is required to be retained for evidentiary purposes or to meet a legal obligation.
If the User wishes to know how Gogenko.com Travels & Events Inc. use their Personal Data, ask to rectify them or object to their processing, the User may contact Gogenko.com by email at [email protected].
In this case, the User must indicate the Personal Data that they would like Gogenko.com to correct, update or delete, by specifically identifying themselves with a copy of a recognized piece of identification from Quebec, Canada (driver’s license, health insurance card or passport) or in the case of a User from the European Union, a copy of their national identification from one of the member countries (identity card).
Requests for deletion of Personal Data will be subject to the obligations imposed on Gogenko.com Travels & Events Inc. by law, particularly with regard to the retention or archiving of documents. Finally, Gogenko.com Users may file a complaint with the regulatory authorities, including the Access to Information Commission (Quebec) or the Privacy Commissioner (Canada).
7. Non-disclosure of personal data
Gogenko.com undertakes to take all necessary precautions to ensure the information is secure and not disclosed to unauthorized persons. However, if an incident affecting the integrity or confidentiality of Customer Information is brought to Gogenko.com’s attention, Gogenko.com shall promptly notify the Customer and inform the Customer of the corrective measures taken. Furthermore, Gogenko.com does not collect any “sensitive data”.
User Personal Data may be processed by Gogenko.com subsidiaries and subcontractors (service providers) exclusively for the purposes of this policy. Within the limits of their respective responsibilities and for the purposes described above, the main persons who may have access to Gogenko.com Users’ data are mainly the employees of Gogenko.com Travels & Events Inc.
8. Types of data collected
Gogenko.com collects some or all of the following data when provided by the User. This information may be given via a registration form exclusively on our Site, a contact form exclusively on our Site, an email conversation with our Site, private messages on third-party platforms such as Whatsapp, Facebook, or by phone, with our customer service, which are essential for the operation of the service or for the response to the User and which will be kept for a maximum period of 24 months after the end of the contractual relationship: name, surname, age, gendered and/or non-gendered sex, postal address, city, country, telephone number, email address.
In case of a User’s special request and in order to respond to it, Gogenko.com may also collect information or evidence that will help improve the User experience and provide contextualized advice.
This data is then also stored for a maximum period of 24 months after the end of the contractual agreement.
9. Incident Notification and Action by the User
No matter how hard you try, no method of transmission over the Internet and no method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
If we become aware of a security breach, we will notify affected users so that they can take appropriate action. Our incident reporting procedures take our legal obligations into account, whether they are at the Canadian or European level. We are committed to keeping our clients fully informed of all matters relating to the security of their account and to providing them with all the information necessary to help them meet their own regulatory reporting obligations.
No personal information of the user of the Gogenko.com site is published without the user’s knowledge, exchanged, transferred, assigned or sold on any medium to third parties. Only the assumption of the purchase of Gogenko.com (and its rights) would allow the transmission of the said information to the eventual purchaser who would, in return, be bound by the same obligation of conservation and modification of the data with respect to the user of the Gogenko.com site.
To ensure the security and confidentiality of Personal Data, Gogenko.com uses networks protected by standard features such as firewalls, pseudonymization, encryption, and passwords.
When processing Personal Data, Gogenko.com takes all reasonable steps to protect it from loss, misuse, unauthorized access, disclosure, alteration or destruction.
11. Hypertext links, cookies and internet tags
The Gogenko.com site contains a number of hyperlinks to other sites, set up with the permission of Gogenko.com. However, Gogenko.com does not have the ability to verify the content of the sites thus visited, and consequently will not assume any responsibility for this.
Unless you choose to disable cookies, you agree that the site may use them. You may deactivate these cookies at any time, free of charge, using the deactivation options provided below, although this may reduce or prevent access to all or part of the Services offered by Gogenko.com.
A “cookie” is a small information file sent to the User’s browser and stored in the User’s terminal (e.g. computer, smart phone), (hereinafter “Cookies”). This file includes information such as the User’s domain name, the User’s Internet service provider, the User’s operating system, location, language, and date and time of access. Cookies will not damage the User’s terminal in any way.
Gogenko.com may process information about the User’s visit to the Site, such as pages viewed, searches performed. This information allows Gogenko.com to improve the content of the Site and the User’s navigation.
Cookies facilitate navigation and/or the provision of services offered by the Site, the User can configure his browser to allow him to decide whether or not he wishes to accept them so that the Cookies are stored in the terminal or, on the contrary, that they are rejected, either systematically or according to their sender. The User may also configure his or her browser software so that acceptance or refusal of Cookies is proposed from time to time, before a Cookie is likely to be recorded in his or her terminal. Gogenko.com informs the User that, in this case, not all features of their browser software may be available.
If the User refuses to accept the storage of Cookies in his/her terminal or browser, or if the User deletes those stored there, the User is informed that his/her navigation and experience on the Site may be limited. This may also be the case when Gogenko.com or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.
Where applicable, Gogenko.com declines all responsibility for the consequences related to the degraded functioning of the Site and any services offered by Gogenko.com, resulting from the refusal of Cookies by the User and therefore, the impossibility for Gogenko.com to record or consult the Cookies necessary for their functioning, due to the User’s choice. To manage Cookies and User’s choices, the configuration of each browser is different. It is described in the browser’s help menu, which will show how the User can change his or her wishes regarding Cookies.
At any time, the User can choose to express and modify his or her wishes with regard to Cookies. In addition, Gogenko.com may use the services of external service providers to assist in collecting and processing the information described in this section.
Finally, by clicking on the icons dedicated to the social networks Twitter, Facebook, Linkedin, Instagram, Pinterest, appearing on the Gogenko.com Website or in its mobile application and if the User has accepted the deposit of cookies by continuing to browse the Gogenko.com Website or mobile application, Twitter, Facebook, Linkedin, Instagram, Pinterest may also deposit cookies on your terminals (computer, tablet, smart phone).
These types of cookies are deposited on your terminals only if you consent to them by continuing to browse the Gogenko.com website or mobile application. At any time, however, the User may revoke his or her consent for Gogenko.com to deposit such cookies.
13. Internet tags (“Tags”)
Gogenko.com may occasionally employ web beacons (also known as “tags,” or action tags, single-pixel GIFs, clear GIFs, invisible GIFs, and one-to-one GIFs) and deploy them through a web analytics partner that may be located (and therefore store related information, including the User’s IP address) in a foreign country. These tags are placed both in the online advertisements allowing users to access the Site, and on the various pages of the Site.
This technology allows Gogenko.com to measure visitors’ responses to the Site and the effectiveness of its actions (e.g., the number of times a page is opened and the information viewed), as well as the User’s use of the Site.
The third party provider may collect information about visitors to the Site and other websites through the use of these tags, compile reports on Site activity for Gogenko.com, and provide other services relating to the use of the Site and the Internet.
14. List of cookies
Here below, in accordance with the provisions of the RGPD, the list of operation cookies used on our site.
Cookies from the following services are also used:
15. Applicable law and language, jurisdiction